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Privacy Policy

Privacy Policy

At Enera Enterprises and its affiliates, we take your privacy seriously and are dedicated to protecting the personal and non-identifiable information that you share with us. This Privacy Policy explains how we collect, use, and disclose your information through our services, both online and offline. Our aim is to maintain your trust by being transparent about how we handle your data.

Collection of Information

Enera Enterprises and its affiliates collect personal information that you voluntarily provide when engaging with our services. This includes information you provide through forms, surveys, transactions, questionnaires, and registrations. The types of personal data we collect may include:

  • Contact Information: Name, email address, telephone number, mailing address.
  • Demographic Information: Age, gender, preferences, household details.
  • Transaction Information: Details of products, services, and transactions you engage with.

Additionally, we collect non-identifiable information for the purpose of analyzing site usage, improving our website's functionality, and enhancing the user experience.

Use of Personal Information

The personal information we collect is used for the following purposes:

  • Communication: To stay in touch with you, respond to inquiries, and understand your needs.
  • Marketing: To offer products, services, and promotions tailored to your preferences.
  • Customer Support: To fulfill requests and provide ongoing support and services.
  • Transaction Processing: To complete transactions efficiently and securely.

We may contact you via email, phone, or other means of communication, depending on your preferences and consent.

Disclosure of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information. However, your data may be shared in the following situations:

  • With Your Consent: We may share information when you explicitly agree to the disclosure.
  • With Service Providers: We may disclose your information to trusted affiliates or third-party vendors who assist in processing transactions, providing services, or improving our offerings. These third parties are contractually bound to protect your data.
  • In Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business assets.
  • As Legally Required: We may disclose your personal information if required by law or legal process, including in response to subpoenas or court orders.

Retention and Protection of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we either anonymize or securely destroy the data. We employ a variety of security measures designed to protect your information from unauthorized access, misuse, or loss, tailored to the sensitivity of the data.

Your Rights and Choices

You have the right to access, update, or correct the personal information that Enera Enterprises and its affiliates have collected. We encourage you to regularly review your data for accuracy. Instructions on how to access or modify your personal information can be requested from us directly.

Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated or controlled by Enera Enterprises and its affiliates. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit to understand how they handle your data.

Use of Cookies and Analytics

We use cookies and similar technologies to track and analyze usage of our website, enhance the user experience, and deliver targeted advertisements. You have control over cookie settings and can opt out of analytics tracking. For more details on cookie usage, please refer to our cookie policy.

Behavioral Remarketing

Enera Enterprises and its affiliates use remarketing services to advertise on third-party websites to individuals who have previously interacted with our services. We and our third-party vendors use cookies to serve personalized ads based on your past visits to our website.

  • Google Ads Remarketing: We use Google Ads to serve ads across the internet based on your past visits. You can opt out of Google Analytics for Display Advertising and customize your Google Display Network ads by visiting the Google Ads Settings page. For more information on Google’s privacy practices, please visit the Google Privacy & Terms page.
  • Facebook Remarketing: We also use Facebook’s remarketing services to show relevant ads. You can opt out of Facebook’s interest-based ads by following these instructions: Facebook Ad Preferences. For more details on Facebook’s privacy practices, visit their Data Policy.

To opt-out from interest-based advertising across various platforms, you can visit the Digital Advertising Alliance in the USA, Digital Advertising Alliance of Canada, or European Interactive Digital Advertising Alliance.

Consent and Changes to Policy

By using our services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. We may update this policy from time to time, and any changes will be communicated through our website or other appropriate channels.

Contact and Complaints

If you have any questions, wish to access your personal data, or have concerns about our privacy practices, please contact us directly. Our designated Privacy Officer is responsible for overseeing our privacy practices and will address your concerns promptly.

Enera Enterprises and its affiliates are committed to protecting your privacy and ensuring that your experience with us is positive and secure.